FAQ

U.S. SHIPMENTS:

FedEx Ground (3-7 business days) FREE, delivery Monday through Saturday
FedEx 3 Day Air* (3 business days) $18, delivery Monday through Friday
FedEx 2 Day Air* (2 business days) $25, delivery Monday through Friday
FedEx Overnight* (next business day) $30, delivery Monday through Friday

*Expedited orders must be placed by 1:00 pm EST for same day shipment.

• FedEx does NOT deliver to P.O. Boxes, a street address is required for all orders.
• Limit 1 Promotion Code per order. Promotion codes cannot be combined with any other offers.
• Orders ship Monday thru Friday. Orders placed on Saturday or Sunday will be shipped the following Monday and delivered according to the above timetable.
• Orders are processed and shipped within 24 hours of placement, Monday through Friday
• Items unavailable for shipment will be cancelled and the customer will be notified via phone or email.
• Orders are delivered with No Signature Required
• Orders shipped to NY and CA are subject to state sales tax

INTERNATIONAL SHIPPING POLICY:

We have partnered with a third party to service our international customers.

Checkout by clicking the “Outside the U.S.?” button or at checkout, choose your international destination from the country drop down menu. Once you click the button or select your country and attempt to checkout, you will then be automatically transferred to a page where you will be provided with international shipping costs as well as duties and taxes for your shipment.

Upon completion of your order, your credit card will be charged for the entire purchase. We will ship the goods to the third party distribution facility where they will process the order and transport the goods to your international address. There are no additional fees or registration processes with this service.

PRICE ADJUSTMENTS

• We are happy to honor price adjustments for merchandise purchased or shipped within 7 days of a price markdown. Adjustments are made upon customer’s request.
• Price adjustments for items purchased using a promotional code will be adjusted from the original selling price, excluding additional discounts.

PAYMENT

We accept Visa, MasterCard, American Express, Discover and PayPal. We use a secure payment processor and do not store credit card information.

FREE RETURNS + EXCHANGES (U.S. ONLY)

• We hope you love your cashmere purchase but if not, you can return any unworn, unwashed, undamaged or defective garments with their original tags. Returns or exchanges must be requested within 15 days of receiving garments.
• A free return shipping label is included for all orders shipped within the United States
• Returns + exchanges are processed within 7 business days of receipt.
• You will receive email confirmation once your refund has been processed. Please allow up to 5 business days for the credit to be applied to your account.

RETURNS + EXCHANGES (OUTSIDE U.S.)

• Items shipped outside the U.S. may be returned in accordance with the Return + Exchange Policy below.
• Shipping costs are non-refundable.
• Items are not available for Exchange. Instead, customers will be refunded for the returned order and charged for a new replacement order.

RETURN + EXCHANGE POLICY

Cashmere Counter gladly accepts returns of unworn, unwashed, or defective merchandise for a full refund under the Policy terms described below:

• FULL PRICE merchandise must be shipped to Cashmere Counter within 30 days of order placement
• SALE PRICE merchandise must be shipped to Cashmere Counter within 14 days of order placement
• FINAL SALE merchandise, cannot be returned or exchanged and will be shipped back to the customer upon receipt.
• Cashmere Counter will only accept the return of items purchased at cashmerecounter.com. Items purchased from independent retailers are not available for return with Cashmere Counter, please contact the original retailer.

RETURNING OR EXCHANGING A GIFT?

Cashmere Counter gladly accepts returns of gifted merchandise that is unworn, unwashed, or defective merchandise for a website credit sent via email.

• Please note on the return paperwork that you are returning a gift.
• Include a valid email address, shipping address and contact phone number with your return.

All returns and exchanges can be shipped to:

Cashmere Counter
3700 Lyckan Parkway, Suite A
Durham, NC 27707

No minimums! (We know, amazing right?!) We can handle any group size from 2 to 20,000.

We LOVE sharing the Cashmere Counter experience with anyone who loves to be wrapped in luxury. We are happy to jet-set around the world to share the experience with your guests based on the following:

• US Domestic: $6,000 purchase minimum
• Hawaii, Carribbean, Canada, Mexico: $8,000 purchase minimum
• Everywhere else: $15,000 purchase minimum
• Cashmere Counter to pay for airfare. Client to pay for hotel room (2 night minimum for domestic programs, 3 night minimum for international travel)